Frequently Asked Questions (FAQ)
Management Office Hours
Q: What are the Management Office Walk-In Hours?
A: Monday–Friday, 10:00 AM to 4:00 PM (excluding holidays and lunch)
Q: What if there is an emergency after hours?
A: Contact Action Property Management’s 24/7 Customer Care Emergency Line:800-400-2284 for urgent issues such as water leaks.
HOA Account
Q: How do I set up my HOA account as a new owner?
A: Your account will be created automatically once escrow documents are received by Action Property Management.
Q: How do I set up my HOA account as a leaseholder?
A: We will set this up for you during your required orientation session.
Moves/Large Deliveries
Q: How do I schedule a move or large delivery?
A: All move-ins, move-outs, and large deliveries must be scheduled through the 588 Management Office. You can fill out the form located in the Resident SnapHOA Portal in advance.
Q: When are moves allowed?
A: Monday–Friday, 9:00 AM – 4:00 PM. Moves are not allowed on holidays.
Q: How far in advance should I schedule?
A: At least one week in advance.
Work Orders
Q: How do I place a work order?
A: Work orders can be submitted through the SnapHOA system. Simply log into your account, navigate to the work order section, and complete the request form with details about your need.
Q: What can I use a work order for?
A: Work orders are intended for common area requests and general assistance, including but not limited to:
- Reporting maintenance issues in common areas (hallways, amenities, exterior areas, etc.)
- Requesting help with ordering access devices such as transmitters or key fobs
- Scheduling an appointment with the management team
- Submitting general questions or service-related requests
Please note:
The Association does not perform maintenance or repairs individual residential units. Work orders submitted for in-unit issues cannot be fulfilled.
Q: What is required for approval?
A: Reservations cannot be approved without:
- Signed Elevator Use Agreement
- Certificate of Insurance naming 588 Condominium Association Inc. and Action Property Management as additional insured
- Applicable fees and deposits
Q: Are multiple moves allowed per day?
A: No. Only one move per day due to limited elevator availability.
Q: Is there a freight elevator?
A: No, there is no dedicated freight elevator.
Q: Where should movers park?
A: All moves take place via the back gate by the pool. Movers should use the back gate by the pool and park on Hugo Street
588 Newsletter
Q: How can I sign up for the newsletter?
A: Sign up at 588-Condos.com.
Forms
Q: Where can I find forms?
A: Visit 588-Condos.com and you can find all forms located in the Resident SnapHOA Portal.
Selling Your Unit
Q: What do need to do to sell my Unit?
A: Please provide the following documents to your real estate agent. These forms can be found on SnapHOA. A copy of the lease will be required.
- Resident Guide
- Move-In/Move-Out Form
- Realtor Lockbox Registration Form (if applicable)
Q: How are resale certificates ordered?
A: Through the 588-Condos.com website, there is a link or through the Action Property Management website https://actionlife.condocerts.com/resale/.
Leasing / Rental Cap
Q: Can I rent my unit?
A: Currently, there is a waiting list because the building has reached its 30% rental cap.
Q: What do need to do to rent my Unit?
A: Please provide the following documents to your real estate agent if you are eligible to lease. These forms can be found on SnapHOA. A copy of the lease will be required.
- Resident Guide
- Lease Addendum (for leasing)
- Move-In/Move-Out Form
- Realtor Lockbox Registration Form (if applicable)
New Resident Orientation
Q: Is Orientation required?
A: Yes, all new owners and leaseholders must complete orientation.
Q: When must Orientation be completed?
A: Within 10 days of moving in.
Q: When are sessions held?
A: By appointment, every Thursday, between 10:30 AM and 3:30 PM
Remodeling/Repairs to My Unit
Q: How do I remodel my unit?
A: To begin a remodel, please complete the application in the Resident SnapHOA Portal and contact the Management Office for approval and next steps.
Q: What should I do if I have a vendor or repair person coming to my unit?
A: You must notify the Management Office in advance. Before work can begin, a Certificate of Insurance must be provided naming as additional insureds:
- 588 Condominium Association Inc.
- Action Property Management
Q: What do I do if I have an HVAC issue?
A: You contact the Management Office to coordinate access to the rooftop, where all condensers are located, Monday–Friday, 8:30 AM to 4:30 PM.
- Before work may begin, a valid Certificate of Insurance is required. The Certificate of Insurance must include as additional insureds:
-
- 588 Condominium Association Inc.
- Action Property Management
Q: How do I obtain access devices (transmitter or key fob) now that I am a resident?
A: To request a transmitter or key fob, please complete the form in the Resident SnapHOA Portal or submit a work order. Please note that all access devices must be ordered by the unit owner.
Trash/Recycling
Q: How do I dispose of trash?
A: Floors 1–7 use the trash chute. Floors 9–11 may leave sealed bags outside on Mon/Wed/Fri or take trash to another floor with a trash chute or P1 in the trash area.
Q: Where is recycling?
A: All recycling must be taken to the P1 level outside the trash room.
Bike Storage
Q: Is there bike storage on site?
A: Yes. Bike storage is available if space allows.
Parking
Q: Is parking assigned?
A: Yes, each unit has assigned parking space(s) in the garage.
Q: Is guest parking available?
A: No guest or visitor parking is not available in the garage.
Pets
Q: How many pets are allowed?
A: Up to two per unit.
- Two cats
- Two dogs
- OR one cat and one dog
Q: Are there size limits?
A: Yes, maximum 50 inches at the shoulder or 100 pounds.
Q: Are any animals prohibited?
A: Yes, including:
- Pit Bull Terriers
- American Staffordshire Terriers
- Trained attack dogs
- Exotic or dangerous animals
Q: What are the outdoor pet rules?
A: Pets must be leashed, controlled, and cleaned up after.
Q: Are there penalties for violations?
A: Yes, fines will be issued to the unit owner.
Utilities
Q: How are water and sewer billed?
A: Through RealPage Utility Management. You can find a tab at 588-Condos.com with a link.
Condo Insurance
Q: Is insurance required?
A: Yes, all owners and leaseholders must provide proof of insurance upon move-in and at renewals.